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This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.

Boekdetails

Formaat
Hardback
Uitgever
Columbia University Press
Imprint
Columbia University Press
Auteur
Arthur Best, Columbia University Press, Columbia University Press
ISBN-13
9780231051248
Verschijningsdatum
1981-03-22
Afmetingen
152 mm × 229 mm
Land van herkomst
US

Hardback

When Consumers Complain

door Arthur Best

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