Beschrijving
Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.
Aanbevolen

Garand, M.
€ 22,50

Newey, Adrian
€ 28,80

Danièle Bott
€ 32,40

Hachisu, Nancy Singleton
€ 40,50

James Hoffmann
€ 25,20

Annie Griffiths
€ 30,60

Jean-Michel Guesdon || Philippe Margotin
€ 37,80

Collins Maps
€ 34,20

Jacques Cavallier-Belletrud || Lionel Paillès || Aurore de la Morinerie
€ 130,50

DK Travel
€ 20,70
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