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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Boekdetails

Formaat
Paperback / softback
Uitgever
Pearson Education Limited
Imprint
Pearson Education Limited
Auteur
Robert Johnston || Graham Clark || Michael Shulver, Pearson Education Limited, Pearson Education Limited
ISBN-13
9780273740483
Verschijningsdatum
2012-04-19
Editie
4th edition
Afmetingen
194 mm × 264 mm × 18 mm
Gewicht
902 g
Land van herkomst
IT

Paperback / softback

Service Operations Management: Improving Service Delivery

door Robert Johnston || Graham Clark || Michael Shulver

€ 49,49
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