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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Boekdetails

Formaat
paperback
Uitgever
NEP
Imprint
Pearson Education Limited
Auteur
Johnston, Robert, Pearson Education Limited, NEP
ISBN-13
9780273740483
Verschijningsdatum
2012-04-19T00:00:01Z
Pagina's
488
Taal
english
Editie
4
Afmetingen
193 mm × 18 mm × 262 mm
Gewicht
907 g
Land van herkomst
IT

paperback

Service Operations Management: Improving Service Delivery (4th Edition)

door Johnston, Robert

€ 49,49
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