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Helps business people to: * Measure what is important to their customers. * Motivate their organizations to continually improve against customer expectations. * Identify and eliminate waste of time and resources. * Accelerate organizational learning and build consensus for change. .

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.

Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:

Measure what is important to their customers.
Motivate their organizations.
Identify and eliminate waste of both time and resources.

Boekdetails

Formaat: Paperback / softback
Uitgever

John Wiley & Sons Inc

Imprint

John Wiley & Sons Inc

Auteur

Richard L. Lynch (Results-Based Leadership, Inc.) || Kelvin F. Cross (Corporate Renaissance Inc), John Wiley & Sons Inc, John Wiley & Sons Inc

ISBN-13

9781557867186

Verschijningsdatum

1995-10-11

Editie

2nd edition

Afmetingen

154 mm × 229 mm × 15 mm

Gewicht

397 g

Land van herkomst

GB

Paperback / softback

Measure Up!: Yardsticks for Continuous Improvement

door Richard L. Lynch (Results-Based Leadership, Inc.) || Kelvin F. Cross (Corporate Renaissance Inc)

€ 49,04

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