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Helps business people to: * Measure what is important to their customers. * Motivate their organizations to continually improve against customer expectations. * Identify and eliminate waste of time and resources. * Accelerate organizational learning and build consensus for change. .

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.

Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:

Measure what is important to their customers.
Motivate their organizations.
Identify and eliminate waste of both time and resources.

Boekdetails

Formaat: Paperback / softback
Uitgever: John Wiley & Sons Inc
Imprint: John Wiley & Sons Inc
Auteur: Richard L. Lynch (Results-Based Leadership, Inc.) || Kelvin F. Cross (Corporate Renaissance Inc), John Wiley & Sons Inc, John Wiley & Sons Inc
ISBN-13: 9781557867186
Verschijningsdatum: 1995-10-11
Editie: 2nd edition
Afmetingen: 154 mm × 229 mm × 15 mm
Gewicht: 397 g
Land van herkomst: GB

Paperback / softback

Measure Up!: Yardsticks for Continuous Improvement

door Richard L. Lynch (Results-Based Leadership, Inc.) || Kelvin F. Cross (Corporate Renaissance Inc)

€ 49,04

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