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Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Boekdetails

Formaat
Paperback / softback
Uitgever
BCS Learning & Development Limited
Imprint
BCS, The Chartered Institute for IT
Auteur
John Sansbury || Ernest Brewster || Aidan Lawes || Richard Griffiths, BCS, The Chartered Institute for IT, BCS Learning & Development Limited
ISBN-13
9781780173184
Verschijningsdatum
2016-03-21
Editie
3rd New edition
Afmetingen
170 mm × 244 mm
Land van herkomst
GB

Paperback / softback

IT Service Management: Support for your ITSM Foundation exam - Third edition

door John Sansbury || Ernest Brewster || Aidan Lawes || Richard Griffiths

€ 60,08
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