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This book is educational, easy to understand, and not only a must for call centre managers, but it will help CSRs understand the significant role they play in the overall operation of a call centre, and in their organisation's CRM strategies
This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies
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