Support center

How can we help you?

Find answers to frequently asked questions about ordering, delivery, returns, payment and second-hand books.

Direct contact

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026-2074646

[email protected]

0638045945

10:00 - 16:00

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Ordering

Everything about orders, changes and cancellations.

Delivery

Delivery times, rates and tracking.

Returns

Return period, conditions and procedure.

Payment

iDEAL, Klarna, Bancontact, credit card and PayPal.

FAQ

Ordering

How do I place an order?

Add the desired books to your shopping cart and go to checkout. Follow the steps for your details, shipping method and payment. After payment you will receive a confirmation by email.

Can I change or cancel my order?

As long as the order has not been processed, you can cancel it via your account. Changing an order is not possible; please cancel and place a new order.

Levering

Delivery

What are the delivery times?

Orders within the Netherlands are usually delivered the next business day. For orders to Belgium and other EU countries, the delivery time is 2-6 business days.

What are the shipping costs?

Shipping within the Netherlands is free for orders above €20. For orders under €20, shipping costs are €3.95. For EU countries, shipping costs vary by country and are calculated during checkout.

Retour

Returns

What is the return period?

You can return your order within 30 days of receipt. The items must be unread and in original condition.

How do I return a product?

You can submit a return request via your account. You will then receive a return label by email. The return shipping costs are for your own account.

Betaling

Payment

Which payment methods are available?

We offer iDEAL, Klarna, Bancontact, credit card, PayPal, Sofort and bank transfer.

Is payment secure?

Yes, all payments are processed securely via encrypted connections. We work with Stripe and PayPal for reliable payment processing.

Tweedehands

Second-hand

What condition are second-hand books in?

Second-hand books are described with a condition: as new, good or reasonable. Each book is checked before being offered.

Can I return second-hand books?

Yes, the same 30-day return period applies to second-hand books.

Still no answer?

Contact Myboeken customer service

Our team is ready to help you with any questions. Contact us via email, phone or WhatsApp and we will respond as soon as possible.