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About this product

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Book details

Format
paperback
Publisher
NEP
Imprint
Pearson Education Limited
Author
Johnston, Robert, Pearson Education Limited, NEP
ISBN-13
9780273740483
Publication date
2012-04-19T00:00:01Z
Pages
488
Language
english
Edition
4
Dimensions
193 mm × 18 mm × 262 mm
Weight
907 g
Country of origin
IT

paperback

Service Operations Management: Improving Service Delivery (4th Edition)

door Johnston, Robert

€ 49,49
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