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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Book details

Format: Paperback / softback
Publisher: Pearson Education Limited
Imprint: Pearson Education Limited
Author: Robert Johnston || Graham Clark || Michael Shulver, Pearson Education Limited, Pearson Education Limited

Service Operations Management: Improving Service Delivery | Myboeken

ISBN-13

9780273740483

Publication date

2012-04-19

Edition

4th edition

Dimensions

194 mm × 264 mm × 18 mm

Weight

902 g

Country of origin

IT

Paperback / softback

Service Operations Management: Improving Service Delivery

door Robert Johnston || Graham Clark || Michael Shulver

€ 49,49

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